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REFUND POLICY
RollaDome All Skate – Refund Policy
At RollaDome All Skate, we aim to provide a clear, fair, and transparent booking experience for all participants and families.
General Policy
All bookings are considered final and non-refundable, except in specific circumstances outlined below.
Refund Eligibility
Refunds may be considered only if:
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A cancellation request is made at least 48 hours before the scheduled session, and
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The request is submitted with valid booking details
All refund requests are subject to review and approval.
Late Cancellations
We are unable to offer refunds for:
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Missed sessions
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No-shows
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Late arrivals that result in partial or full loss of the session
Changes or Cancellations by RollaDome
If RollaDome needs to cancel or reschedule a session, customers will be offered:
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A full refund, or
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The option to transfer to an alternative session
Transfers (Where Applicable)
Where possible, bookings may be transferred to another session instead of a refund, subject to availability and sufficient notice.
How to Request a Refund
To request a refund, please contact us at: customer.service@rolladome.org.uk
Please include:
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Full name
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Booking reference
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Session details
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Reason for the request
Processing Time
Approved refunds will be processed within 5–10 working days.
Processing times may vary depending on your payment provider.
Important Notes
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Refund decisions are made at RollaDome’s discretion
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Policies apply across all bookings unless otherwise stated
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This policy is consistent with our booking terms and conditions