Question 1

GENERAL

Accepted Answer

Completion of Booking Form inclusive of waiver is essential. A skater will only be allowed to take session(s) if this form is duly completed and submitted.

Participants are required to arrive for Sessions 15 minutes prior to start time.

Late attendance: If participant(s) turns up late for a Session, the coach is not obliged to extend the session beyond the original end-time

Right to decline late participant: The coach reserves the right to bar a participant who is more than 15 minutes late from attending a Session.

Question 2

BOOKING PROCESS

Accepted Answer

A membership form must be completed on behalf of each participant and returned to us no later than 7 prior to the event. You will receive final confirmation of your booking once your application and full payment have been submitted and approved.

Parent/Sibling can only be purchased with a full student ticket. (1:1 Ratio)

If you have a SEND or Autistic requirement, please note that an additional form will need to be filled out, as you may require 1-to-1 sessions.

Question 3

ALTERNATIVE DATES

Accepted Answer

If the activity is planned outdoors, we may have to reschedule due to rain, wind or other factors that affect the quality of the skating area with little advance notice.

Please provide a phone number where you can be reached on your reservation date that we can contact you in the event of cancellation. No refunds will be issued at these reschedules.

In the event of inclement weather, poor conditions, acts of God or other reasons beyond RollaDome All Skate’s…control, the “alternate rain date” specified in this agreement will apply.

If the rain date is not available due to other reservations or inclement weather, a new date may be selected. If a new date is not possible, the party will apply their skating fee towards a reservation for the following season. No refunds.

Question 4

ADDITIONAL NOTES

Accepted Answer

RollaDome All Skate does not assume liability or risk because of a patron’s use of our services.

Question 5

REFUNDS POLICY

Accepted Answer

At RollaDome All Skate, we aim to provide a clear, fair, and transparent booking experience for all participants and families.

General Policy
All bookings are considered final and non-refundable, except in specific circumstances outlined below.

Refund Eligibility
Refunds may be considered only if:
A cancellation request is made at least 48 hours before the scheduled session, and
The request is submitted with valid booking details
All refund requests are subject to review and approval.

Late Cancellations
We are unable to offer refunds for:
Missed sessions
No-shows
Late arrivals that result in partial or full loss of the session

Changes or Cancellations by RollaDome
If RollaDome needs to cancel or reschedule a session, customers will be offered:
A full refund, or
The option to transfer to an alternative session

Transfers (Where Applicable)
Where possible, bookings may be transferred to another session instead of a refund, subject to availability and sufficient notice.

How to Request a Refund
To request a refund, please contact us at: customer.service@rolladome.org.uk
Please include:
Full name
Booking reference
Session details
Reason for the request

Processing Time
Approved refunds will be processed within 5–10 working days.
Processing times may vary depending on your payment provider.

Important Notes
Refund decisions are made at RollaDome’s discretion
Policies apply across all bookings unless otherwise stated
This policy is consistent with our booking terms and conditions

Question 6

MEMBERSHIP POLICY

Accepted Answer

RollaDome memberships are issued on a per-participant basis and are non-transferable.

Each participant must hold their own active membership linked to a unique account/email address in order to access member pricing, subsidised tickets, or funded programmes.

Memberships:
* Cannot be shared between siblings, parents, guardians, or other participants
* Cannot be transferred to another person or account
* Are non-refundable once purchased
* Are valid for 12 months from the date of purchase

It is the responsibility of the customer to ensure the correct membership type is selected at the time of purchase.

Where an incorrect membership has been purchased, RollaDome All Skate may, at its discretion, offer a refund and request that the correct membership be repurchased. Refund processing times may apply.

Membership does not guarantee a place within a programme or club. Separate booking and payment for sessions/programmes is required.

Question 7

CODE OF CONDUCT FOR PARENT, GUARDIAN AND SPECTATOR

Accepted Answer

At RollaDome All Skate, we are committed to creating a safe, respectful, and inclusive environment where children and young people can thrive through roller sports. This Code of Conduct sets out the standards of behaviour expected from all parents, guardians, and carers to support our mission and safeguard everyone involved.

By attending our sessions, you agree to uphold the following standards: 
Discretionary Support
RollaDome operates strict safeguarding protocols. 
Parents and guardians must not enter the coaching or delivery space unless explicitly invited to do so by a coach or staff member. 
Children remain the responsibility of RollaDome staff and coaches during sessions. Parents must collect children promptly at the designated time. 
Any concerns regarding the welfare of a child must be reported immediately to a member of staff or the Designated Safeguarding Lead.

Behaviour Expectations
Treat all children, parents, volunteers, and staff with respect, kindness, and patience. 
Refrain from verbal or physical aggression, confrontation, or disruptive behaviour.
Never use abusive, threatening, or intimidating language under any circumstances. 
Understand that RollaDome is a learning environment – emotional safety is as important as physical safety. 
Avoid any behaviour that could cause distress to children or undermine the coaching environment.

Communication and Concerns
If you have a question or concern, please speak to a staff member privately and calmly at the end of the session
If an issue requires escalation, the staff member will put you in direct contact with our Head Coach and Operations Director, Jenni Jemmott-Brown. 
Do not confront other parents or staff members during sessions. All concerns must go through the proper channels.

Supporting Your Child’s Learning 
Encourage your child to enjoy their time with us, take part fully, and develop confidence. 
Avoid coaching your child or others from the sidelines. Let our trained coaches deliver the session without interference. 
Celebrate your child’s progress and participation, not just performance or outcomes.
Refrain from comparing your child to others or placing undue pressure on them.

Attendance and Conduct at Sessions 
Arrive on time and ensure your child is prepared (with the right clothing, equipment, and mindset). 
Do not enter the skating area or coaching space during a session unless asked to do so by a coach or staff member.
Respect the session format, staff instructions, and club rules at all times. 
Younger siblings and accompanying children must be supervised at all times.

Breaches of This Code
Any breach of this Code of Conduct may result in the following:
– A formal warning; 
– Temporary suspension from attending sessions;
– Permanent ban from the premises and all RollaDome events; 
– Referral to safeguarding authorities, if required. 
Our staff and volunteers have the right to work in a safe environment, free from hostility and abuse. 
We expect parents and guardians to work with us to create the best possible environment for every child to succeed.

Data Protection, Media & Privacy 
Do not take photos or videos during sessions unless authorised by staff in line with our Photography and social media Policy. 
Respect the privacy of other children and families. 
Ensure all personal data and contact details shared with RollaDome are accurate and updated when needed

TERMS AND CONDITIONS