Question 1

HOW DO I JOIN A ROLLADOME CLUB?

Accepted Answer

Choose your preferred club location 
Select your membership option (if applicable) 
Book your 12-week programme 
Attend your weekly sessions

Question 2

DO I NEED A MEMBERSHIP TO JOIN?

Accepted Answer

No — you can join without a membership. However, only members can access subsidised programme pricing. 
Non-members can still book at the full programme cost.

Question 3

CAN I TRY A SESSION BEFORE COMMITING?

Accepted Answer

We do not offer drop-in sessions for clubs. 
However, you may be able to try skating at: 
Holiday programmes 
Community events 
School sessions

Question 4

CAN BEGINNERS JOIN?

Accepted Answer

Yes — our clubs are suitable for all levels, including complete beginners.

Question 5

HOW DO CLUBS WORK?

Accepted Answer

All RollaDome clubs run as structured 12-week programmes: 
1 session per week 
Each session lasts 1 hour

Question 6

CAN I BOOK INDIVIDUAL SESSIONS?

Accepted Answer

No — bookings are for the full 12-week programme only.

Question 7

WHAT HAPPENS IF I MISS A SESSION?

Accepted Answer

As a small charity operating on limited funds, missed sessions are not usually refundable or transferable.

Question 8

CAN I CHANGE MY SESSION AFTER BOOKING?

Accepted Answer

Session changes may be possible if spaces are available. Please contact the team.

Question 9

WHAT HAPPENS IF A CLUB IS FULL?

Accepted Answer

Places are limited and allocated on a first-come, first-served basis. 
Once full, bookings will close.

Question 10

HOW MUCH DOES IT COST?

Accepted Answer

Prices vary depending on your membership type and club location. 
Members benefit from subsidised pricing, while non-members pay the full programme cost.

Question 11

WHY DO PRICES VARY BETWEEN PARTICIPANTS?

Accepted Answer

RollaDome sessions cost £17 per hour to deliver. 
Through funding support, we are able to: 
Reduce prices for members 
Provide subsidised or free places for families who need support

Question 12

WHAT SHOULD MY CHILD WEAR?

Accepted Answer

Comfortable clothing suitable for physical activity. 
We recommend: 
Trainers for off-skate activities 
Layers depending on the venue

Question 13

WHAT IS COMMUNITY MEMBERSHIP?

Accepted Answer

Community Membership offers heavily subsidised or free places for families who require financial support. 
Places are limited and subject to funding availability.

Question 14

DO I NEED A MEMBERSHIP FOR EACH CHILD?

Accepted Answer

Community Membership offers heavily subsidised or free places for families who require financial support.

Question 15

DO I NEED TO BRING MY OWN SKATES?

Accepted Answer

No — skating equipment can be provided if required.

Question 16

IS THE PROGRAMME SAFE?

Accepted Answer

Yes — all sessions are delivered by trained coaches and follow strict safeguarding procedures.

Question 17

HOW WILL I RECEIVE UPDATES ABOUT MY SESSIONS?

Accepted Answer

We use TeamApp as our main communication platform. 
After booking, you will receive an invitation to: 
Activate your account 
Complete your profile

Question 18

WHAT IS TEAMAPP USED FOR?

Accepted Answer

TeamApp is used for: 
Announcements and updates 
Session information and reminders 
Sharing photos 
Accessing important documents (e.g. safeguarding, policies, forms)

Question 19

DO I NEED TO JOIN TEAMAPP?

Accepted Answer

Yes — TeamApp is our primary communication channel, and all participants are expected to use it.

Question 20

IS MEMBERSHIP REFUNDABLE?

Accepted Answer

No — membership is non-refundable once purchased.

Question 21

ARE BOOKINGS REFUNDABLE?

Accepted Answer

As a charity, we operate on a cost-only basis. We offer credit notes in most cases instead of refunds, to ensure sustainability. Refunds are considered only in exceptional circumstances. Visit our Refund & Credit Policy to learn more.

Question 22

WHAT IF I NEED FINANCIAL SUPPORT?

Accepted Answer

We offer Community Membership and may have additional subsidised places available depending on funding. Please contact the team for support.

Question 23

WHO DO I CONTACT IF NEED HELP?

Accepted Answer

Please contact our team (customer.sevice@rolladome.org.uk) and we will be happy to assist you with any questions or issues.

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